Log into your Bird Republic profile, select the order you want to track and view the updated tracking information. Enter the tracking number with the respective courier to track
How long does it take to ship once I’ve placed my order?
Our estimated delivery times are between 2 – 7 working days for major cities and 4 – 10 days for outlying areas, once the item has been shipped.
Please note: Most of our products are Made to Order
International shipping will vary from destination to destination.
Does Bird Republic offer international shipping?
Yes, however this may be a greater charge than domestic shipping.
Shipping is free for orders over R750 for domestic delivery only.
How do I get free shipping?
Shipping is free for orders over R750 domestically. Orders under R750 will be charged a standard shipping rate, for domestic orders only.
Every Bird Republic customer gets one free exchange or refund with should the item be incorrect or damaged (for full price purchases, T’s and C’s apply – please see our Exchanges and Refunds page for more information).
Once you have logged an exchange/return with us, we will organise for our couriers to collect the item – they will not leave you with a waybill, so please take a picture of the tracking number before they leave, for your own records.
Will the couriers make contact when they deliver?
Yes they will. Please keep your phone on and please answer unknown numbers, as this may be the couriers trying to get in touch with you regarding your delivery.
RETURNS POLICY
Although we’re sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at info@birdrepublic.co.za and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at info@birdrepublic.co.zaso we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!
Cancellations And Changes
As we manufacture to order, unfortunately we’re unable to cancel or make changes (including print selection and size) once your order has been placed. Up and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.
Change Of Mind
We print to order for most purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.
We recommend taking your time to select the perfect print for your space – or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you’re considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space
